We are in direct contact with our customers
»There are many good reasons that make working here special for me. In addition to the professional challenge, I particularly appreciate the flexible working hours, flat hierarchies, various team events and the good salary.«
Arne Holland, Head of Sales, Service and Applications
What are your core tasks?
- Sales: Market analysis, identification of potential customers, maintenance of customer relationships through intensive consulting, order processing in cooperation with other internal departments such as production, design and logistics
- Application: Support for the development, implementation and optimisation of applications, adaptation and development of measurement recipes for specific processes, troubleshooting, operator training, technical consulting, system integration
- Service: On-site installation of machines, regular maintenance, troubleshooting and training for operating personnel, intensive customer dialogue
What is part of the team's typical working day?
- Sales: Follow-up activities with potential customers, meetings for strategy planning, negotiations, preparation of offers, coordination with various other departments
- Application: Analysis of customer requirements, development of solution concepts, preparation of presentations, system tests or training activities for customers, troubleshooting, software optimisation, technical support for existing customers, ‘hands-on work’ on systems to prepare and carry out customer demonstrations and system acceptance tests
- Service: Installations, maintenance and training on site in Germany, occasionally also at international customer locations
What hard skills do you need in the team?
- Sales: Sales engineer/key account manager, technical training or technical degree (BSc, MSc or similar) with additional experience in the sale of systems worthy of explanation
- Application: Application engineer, technical degree (BSc, MSc or similar) - mechanics, electrical engineering, optics, communications engineering, chemistry or similar)
- Service: Service technician/service engineer/system expert, electronics technician for operating or automation technology, mechatronics technician for semiconductor production systems or similar technologies
Which soft skills are important to you?
- Sales: Communication skills, self-motivation, relationship building
- Application: Technical understanding, team spirit, customer orientation
- Service: Problem-solving skills, flexibility, strong communication skills
Which language is used in everyday communication by the team?
- German and English
Arne Holland
Head of Sales, Service and Applications
arne.holland@muetec.com
